Terms & Conditions...

By using this site you agree to our terms & conditions...


Postage and Packaging
Post & Packing is standard flat rate of £1.99 (UK) regardless if you order 1 individual certificate or 20.

Delivery Information
Deliveries are usually sent out by Royal Mail. We aim to dispatch all orders within 3-4 working days. On occasion this may be delayed due to unforeseen circumstances beyond our control - for example Bank Holidays and the Christmas period. We will endeavour to despatch all paid orders prior to or on the last postal day on such occasions.

Data Storage
The identifiable personal information submitted by you when registering a new account will be stored only for the purpose of processing orders you place. We do not use your identifiable personal information for any other activity. Existing customers can contact us directly at sales@pedigreeformmaker.co.uk using the registered email address for your account and request to close your account at anytime. On receipt we will permanently delete all stored identifiable personal information for your account.

Data Protection
The Data Protection Act dictates that we must protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party.

Returns Policy
If you receive your goods damaged in transit from Royal Mail you must inform us in writing with 5 days so we can initiate a postal claim for the damaged items. Items will be refunded and/or replaced when Royal Mail processes the claim.

Because our printed certificate products are personalised to you and are unsellable elsewhere we cannot accept returns for any unwanted goods or spelling mistakes or accept charge backs.

The data printed on the certificates is automated from the data you have personally entered into the system so any mistakes you may have made will be transferred through the process to the finished printed certificate with no responsibility to ourselves. if you choose to select a breed image please ensure you select the correct Pedigree Breed. We only provide images from our stock library of Pedigree Dog images and cannot use images/photos sent via email of your own dogs or add crossbreed images.

The responsability of checking for errors, spelling mistakes or incorrect dates before completing the order process lay solely with the account holder/payee.

Please ensure your details are correct on your certificate before completing your purchase.

We are not responsible for the loss of any items during transit for any returned items. This does not affect your statutory rights.

We have used reasonable care and skill in compiling the content of this site and we accept no responsibility or liability for any inaccuracy, errors and omissions. We also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any instructions.

All original content and images on this web site are protected by copyright. They may not be used in whole or part without prior written consent of Pedigree Form Maker.



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